Caesars released an official statement explaining the cause and apologizing after a system failure at William Hill shut down Super Bowl betting. The official report of Super Bowl sports wagering revenue in Nevada reached approximately $153.2 million. Even two days after the game, sports betting site William Hill US was still off the grid in Nevada due to a system failure towards the end of the second quarter of Super Bowl LVII.
As you can imagine, the outcome of this unplanned system failure was enormous.
So what happened?
Two hours after Sunday’s Super Bowl officially began, William Hill US addressed the issue on Twitter by saying:
We are aware of an issue affecting users in NV. Our team is looking into this, and we hope to have a resolution as soon as possible. We will provide any updates here as they become available.
— William Hill US (@WilliamHillUS) February 13, 2023
The next update came after the Chiefs won against the Eagles 38-35, saying: “We are currently in the process of settling all Super Bowl wagers. We appreciate your patience.”
Then, on Monday, William Hill, owned and operated by Caesars Entertainment and based in London, UK, tweeted, “The company is working hard to resolve this issue and is currently seeking understanding from its customers.”
What happened with the winning bets?
Bettors who placed winning bets online before the system outage were still waiting to be paid on Tuesday. Unfortunately, punters who wanted to bet throughout the game could not bet after the system failure.
In this regard, in an email on Monday, Kirk Hendrick, Nevada Gaming Control Board Chairman, commented, “The agency was aware of the issue, and agents from the enforcement and technology divisions were investigating.”
Cause of the problem
A spokeswoman for Caesars offered a lengthy statement from William Hill US on Tuesday. The statement said that the company apologizes for the malfunction that crashed both the mobile apps and retail sportsbooks operated by William Hill Nevada.
The statement read:
The team has been aggressively working to bring the platform back to full functionality as quickly as possible. We have pinpointed the cause of the system failure and are now working through the resolution with all of our available resources. Unfortunately, as can occur when dealing with a complex, real-time data system, this has taken longer than we had hoped or expected.
Caesars Sportsbook by William Hill and William Hill Nevada retail sportsbooks were operating as of Tuesday morning, and we are focused on resolving and restoring the apps.
While we move as expeditiously as possible, we also do so with an abundance of caution to ensure that we do not exacerbate or repeat the issue and that when we bring the platform back up, it stays up. We have been in regular contact with our stakeholders and our partners as we work toward a solution.
We have also been developing and slowly implementing a new sports betting platform throughout the country and the platform performed well in other states. With Nevada being our longest-tenured state, it is important that our new platform is battle-tested. We look forward to bringing it to Nevada as soon as possible.”
— William Hill US (@WilliamHillUS) February 16, 2023
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