New proactive Responsible Gaming program in New Jersey

On January 1, 2023, New Jersey launched a new responsible gaming (RG) program for the state’s online sports betting industry. The state gaming regulator is working with online sportsbooks to detect excessive betting behaviors better. The goal is to identify problem betting as early as possible. New Jersey Division of Gaming Enforcement says the program is already helping sports bettors keep their potentially harmful wagering patterns in check.

So what does this mean for the operators? Each licensed online sportsbook in NJ has implemented an automated RG program that notifies patrons when their betting activity might escalate and become irregular compared to the customer’s prior betting behavior.

Parameters that online sportsbook operators have to look for:

• Players whose gambling time increases from week to week
• Bettors who repeatedly self-impose cool-off periods from gaming
• Those who wager until they have less than one dollar in their accounts
• Players who regularly access the self-exclusion page on the operator’s website without ultimately executing an exclusion

When sportsbook players ramp up their spending and betting activity, bettors receive an automated message informing them of their behavior. If the warning signals continue, a second automated outreach sends out. This one requires players to watch a video tutorial about responsible gaming and available resources.

If customers’ betting behavior escalates, the DGE requires responsible gaming employees of sportsbooks to contact the player to address the issue directly.

To add, the new DGE responsible sports betting program is obligatory for all patrons. As part of the terms and conditions of registering with a legal sportsbook, customers agree to have their betting activity monitored. Operators already capture player data, but now that data will be used in a new way.

What is the New Jersey Division of Gaming Enforcement?

The Division of Gaming Enforcement (DGE) is a law enforcement agency and the investigative arm of the casino regulatory system responsible for enforcing the Casino Control Act. DGE’s workforce consists of attorneys, investigators, and accountants and is supported by New Jersey State Troopers and DCJ prosecutors.

It means that the DGE takes care of any aspects of legal gambling in NJ. This involves regulating the nine casinos in Atlantic City and all that falls under iGaming. Responsibility also involves racetrack sportsbooks and online sports betting platforms, as well as consumer protections.

New Jersey Attorney General Matthew J. Platkin commented, “New Jersey has become a national leader in online casino games and sports wagering. With that growth comes a responsibility to ensure that individuals at risk for compulsive gambling have access to the necessary resources to get help.”

“This new initiative will allow the Division of Gaming Enforcement to work with the gaming industry to identify problematic patterns in player wagering behavior and intervene before they escalate,” Platkin added.

Source: casino.org 

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Liga Tarasova

Liga Tarasova has a history of quality assurance and leading teams in an outsourcing company. Currently, she is working remotely as an Editor in Chief for Onlinegamblers.com. She stands for fair and safe gambling for people in the USA. Not long ago, she lived in Malta, the global iGaming hub, and worked at an iGaming company offering cloud-based product and platform services to B2B partners. Liga’s passion is visual arts and interior design.

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