If a player register for self-exclusion, the player voluntarily refuses all Northern Territories-based operators with the option of severing ties forever.
The operator claims that it didn’t know that player was on the self-exclusion register when they contacted him. The regulator proves that this statement is wrong. Proving that the operator received a copy of the full list of self-excluded persons on 5 October 2022, which included Mr M’s details.
Comments from the Racing Commission
The Racing Commission added: “These communications took place between 5 and 10 October 2022, which was shortly prior to Betr’s launch. This was before its customer database was completely populated and cross-checked for all self-exclusion data provided by the commission.”
The statement mentioned that although Betr is a new licensee, the management of Betr has been in the industry for many years. It holds similar positions within other Territory-licensed bookmakers. The Commission expressed disappointment that under the leadership, affiliates and employees still contacted persons. This happened without ensuring the process of completing the self-exclusion list into the Betr systems.
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